FNB Botswana is strengthening its focus on client-driven banking, innovation, and financial sustainability as key elements of its growth strategy. CEO Steven Lefentse Bogatsu said the bank is working to improve customer experience, expand financial inclusion, and enhance operational efficiency.
With more than 700,000 customers, FNB Botswana is streamlining banking processes, expanding self-service options, and investing in workforce development across Africa. The bank remains committed to sustainable expansion with a strong focus on risk management and compliance.
Chief Financial Officer Dr. Mbako Mbo said the bank is making strategic investments to boost economic growth and financial accessibility. He pointed to the discontinuation of cheques as a shift that led to the launch of eWallet Pro, a secure, cashless payment solution that has facilitated over 27,000 transactions and helped 357 businesses improve their payment processes.
The bank is also advancing financial inclusion through initiatives such as CashPlus, SME support programs, and community sponsorships. These efforts align with a broader strategy to expand access to finance, support businesses, and create economic opportunities.
Despite economic challenges such as weaker diamond sales affecting government revenue and liquidity, Botswana’s economy continues to show resilience. FNB Botswana Economist Gomolemo Basele said the country’s investments in infrastructure, business growth, and fiscal policies provide a solid foundation for stability.
Basele noted that while market conditions remain tough, the bank remains committed to supporting clients with financial tools and services to help them navigate economic challenges.
Marketing and Communications Director Peo Porogo said the bank’s growth is directly linked to the success of its customers, businesses, and communities.
“This event is more than just a presentation of numbers—it is a reflection of our commitment to shared prosperity, ensuring that as we grow, so do the individuals, businesses, and communities we serve,” Porogo said.
